Redesigning checkout for a meal-kit app
Reduced checkout abandonment by simplifying when customers chose a delivery window.
Lead Product Designer
Company
FreshBox, 40 employees
Timeline
8 weeks, team of 3
Methods
Interviews and usability tests
The Problem
Session recordings suggested customers were leaving at delivery scheduling. Interviews reframed the issue: the page was not merely confusing; it asked people to commit too early.
Process & Discovery
That evidence shifted the team from “simplify the form” to “defer the decision.” We tested whether customers would complete payment before selecting an exact window.
Solution & Decisions
Checkout became two steps, and delivery scheduling moved after purchase with a sensible default. The core decision was reducing commitment at the moment of highest intent.
What makes this useful
The sequence connects evidence to a changed direction, then to a design decision. It does not rely on a gallery of polished screens.